Resources Library

19 Sep 2025

In this episode Charlie Hills is delighted to interview Chris Frost, the Senior Product Manager for Customer Experience & Loyalty for Travelex.

09 Sep 2025

What makes a loyalty program stand out in a country where everyone offers one? For Marek Gajewski, CTO at Japan Green Stamp and a proud owner of over 25 apps and more than 100 loyalty cards, the answer is simple: it has to deliver real value.

05 Sep 2025

What makes a loyalty program truly stand out? For Isaiah Oduor, CRM and Loyalty Systems Specialist at Kenya Airways, it all comes down to the experience. “I love the experience of loyalty. Being recognized. Being seen. Being appreciated.”